Description
Incident Response Annual Retainer – Base Plan for Continuous Readiness
Our incident response annual retainer gives your organisation priority access to expert support when it matters most. The base plan ensures you’re always prepared to act quickly and effectively in the event of a cyber incident.
What’s Included
-
Runbook Creation – Develop and maintain your tailored incident response playbook.
-
Contacts & Communications Playbook – Clearly defined escalation paths and stakeholder messaging.
-
Quarterly Readiness Checks – Proactive testing of processes and procedures.
-
Pre-Onboarding – Setup and familiarisation to reduce delays when incidents occur.
Live Incident Work
Response work during an actual incident is billed at agreed hourly or daily rates, ensuring flexibility and transparency.
Benefits
-
Faster response times with priority SLAs.
-
Reduced downtime through prepared processes.
-
Clear accountability with predefined roles and actions.
Important Notes
-
This base plan includes readiness and preparation activities; active incident handling is charged separately.
-
Annual review of runbooks and processes is recommended to maintain effectiveness.
NCSC Incident Management Guidance: https://www.ncsc.gov.uk/collection/incident-management
